Casino Claims

For Casino claims or game freeze, freezing window, or other casino malfunctions, please provide account management the following information:

1. Date and Time or Approximate time
2. Amount of Money on Table
3. Game ID or Game Name and Hand ID
4. Error Message (if Applicable)
5. Device used: Mobile or PC
6. Operating System: Windows, Mac, iOS or Android

• All wagering claims must be placed no later than one week from the day the disputed bet was placed.
• Claims made after this period will not be honored.