I tried to make a deposit with my credit/debit card and I received a “Pre-Approved” message. What does that mean?
If you receive the “Pre-Approved” message it means your card has been approved to be used on our website however there are a few final steps required to finalize the transaction. Contact our CS team directly at 1-844-444-BUSR (1-844-444-2877) and they will help you through these final steps to get your account funded.
Why do you need my ID?
What are the documents I need to send for payout request?
Prior to requesting a payout your BUSR account must be verified. What exactly is needed will depend on your account and the deposit methods you have made. To get the specific requirements please contact our CS team directly at 1-844-444-BUSR (1-844-444-2877) and they will tell you what is needed.
How long does it take to receive my payout?
BUSR wants our clients to have a very smooth payout experience. Once you have submitted your payout request it will take two business days for us to review it. Once processed. the payout timeframe will change based on our current timeframes. For the current times we have:
- Bitcoins: 24 hours
- Bank wire: 5 – 7 business days
Bitcoin, Bitcash and Litecoin
BUSR is the first racebook to accept deposits with crypto currencies including Bitcoin and Litecoin.
To make a deposit with Bitcoin, please go to CASHIER and select the cryptocurrency you wish to use for your deposit. A send to address will be created. Copy and paste the address and send your crypto deposit. Your funds will appear as soon as the transaction is verified on the blockchain. Typically, this takes less than 1 hour.
To make a withdraw, simply generate an address with the wallet you use and provide that to a member of the Customer Support Team, or you can email: withdraw@busr.com
For withdraws using crypto currency, you will still need to provide proof of identification. Once your account has been verified, your payout via crypto currency will typically take less than 24 hours to appear in your wallet.
What are the fees for deposits and withdraws?
Please visit the Cashier to see the most updated fee schedule. Remember, there are no fees for depositing or withdrawing with crypto currency.
